FAQ
Below are some commonly asked questions. If you have any other questions, please contact Customer Service.
Payments
What payment methods do you accept?
We accept major credit/debit cards (Visa, MasterCard, American Express) Google Pay, and Apple Pay. At checkout, you will have the option to select your preferred payment method.
Shipping
How long does shipping typically take?
Please note: all products are manufactured and shipped by third-party printing providers. Production and shipping providers may vary from item to item. Orders are processed Monday-Friday (excluding weekends).
The standard shipping time frame for U.S. providers is 2-10 business days and for international providers is 2-4 weeks. Timeframes may vary depending on your location, the shipping provider utilized by our manufacturer, and any unforeseen circumstances that could affect delivery times. You will receive a shipping confirmation email with tracking details once your order has shipped.
How can I track the status of my order?
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.
What do I do if my shipment is delayed in transit?
We encourage you to reach out to the carrier of your package to inquire about your shipment. Phone numbers are listed below and most carriers have a chat support program available on their website for immediate assistance.
DHL – 1 (800) 225-5345
USPS – 1 (800) 275-8777
FedEx – 1 (800) 463-3339
If International/not in the US, please contact your local post to see if there are any duties or customs that need to be paid before you receive your order.
Order Problems
Why haven’t I received my confirmation email after placing my order?
Please check your Spam Folder — 99% of the time, you will find it there. When checking out, please ensure your email address is entered correctly. If you still have problems, contact Customer Service.
Can I cancel or modify my order after it has been placed?
We strive to process orders promptly; however, if you need to cancel or modify your order, please contact Customer Service as soon as possible. We will do our best to accommodate your request, depending on the status of your order.
Can I change my shipping address after placing an order?
If you need to change your shipping address after placing an order, please contact Customer Service as soon as possible. We will make every effort to update the address before your order is shipped. Please note that address changes may not be possible if your order has already been sent to production.
How do promo codes work?
If you have a promo or discount code, you may enter it in the ‘Add a Coupon’ section of the checkout page. Please be advised that you may only use ONE promotional code per order. Discounts cannot be combined.
Returns&Exchanges
What is your return and exchange policy?
Chronic Trigger utilizes third-party production and dispatch services of Printify and MyMerchGuy. Due to the nature of print-on-demand production, all orders are final and returns are not supported. If you experience any problems with your order, please contact Customer Service as soon as possible for assistance.
*****Please be aware, Chronic Trigger is not responsible for any items returned to the third-party producers. These returned packages cannot be accounted for by Chronic Trigger, and we cannot guarantee their acceptance by the third-party producer. Returns will not be accepted. You will be responsible for all costs associated with return shipments.*****
Account Problems
What if I forgot my password?
If you forgot your password click HERE and click “Lost your password?”. If for some reason you still have trouble logging in, let us know by contacting Customer Service.
Booking
What if I would like to book Chronic Trigger for a show?
Chronic Trigger is always looking to play shows, festivals, and spread the musical disease as far and wide as they can! If you’re interested in booking them, please contact our manager through the Business Inquiries form on our About page.
